Important Policies, Terms, & Conditions

Terms & conditions

Payment

Lyon & Billard accepts the following forms of payment:

  • Cash
  • Check-with valid ID & drawn on a local bank
  • Debit Cards
  • MasterCard
  • Visa 
  • American Express 
  • Discover
  • Lyon & Billard Charge Account


Return Policy

  • All returns must be accompanied by a valid receipt or proof of purchase on a Lyon & Billard account.
  • ABSOLUTELY NO RETURNS ON SPECIAL ORDER & NON-STOCK ITEMS.
  • All returns must be in original packaging and in new, saleable condition.
  • Returns must be made within 30 days of purchase.
  • Cash Refunds are only given up to $50.00.  Check will be issued for all cash refunds over $50.00. Credit card purchases will be refunded back to the credit card.  Refunds for purchases made by check will only be issued once it has been determined that original check has cleared. 
  • Restock charges will be deducted from refunds when necessary.
  • All purchases made on an L&B credit account will be credited back onto the account less restock charges if necessary.
  • Refund checks may take 30 to 45 days for approval & processing.



Restock Charges

Restock charges will be deducted from all refunds/credits when picked up by a Lyon & Billard vehicle. In order to be eligible for Credit all material must be stacked together, protected from weather, damage etc until picked up. Damaged, unsellable materials are not eligible for Credit.  Pickups will not be scheduled for delinquent or past due accounts.

Restock charges= 25% to 40% or $100.00 minimum-whichever is greater.

Delivery Policy

  • Lyon & Billard offers Free Delivery* within Connecticut (*may be subject to a $10 fuel charge)
  • Most stock deliveries will be made within 2 business days  whenever possible. 
  • All Deliveries will be made from the street unless liability waiver has been signed.


Liability

  • Our liability for damage to property is limited as long as our vehicle remains on the street. If our vehicle must access your property to complete your delivery, a signed waiver of liability may be requested before our truck enters your property.
  • We do not make deliveries into finished spaces without a signed waiver.

Credit Terms for Lyon & Billard Credit Accounts

Payment Terms: Our monthly billing cycle runs from the 26th through the 25th of the next month. Payments are due upon receipt of the billing statement. All purchases during this time period are billed at the time of purchase/delivery & will appear on the monthly statement. Statements are issued at the earliest possibility after the 25th. Failure to pay balance in full will result in interest/finance charges (1 1/2% per month 18% per annum). 2% prompt payment discount-Pay in full by 10th:  Cash/check payments only.

Contact the Credit Dept at Lyon & Billard Lumber in Meriden with any questions: 203-235-4487 

Contact Credit Dept

Lyon & Billard Credit Application

Please download & complete to apply for an L&B credit account. Please return completed application:

  1. Scan & email to: info@lyon-billard.com
  2. Fax to 203-235-9736 Attn: Credit Dept
  3. Snail Mail: Lyon & Billard Credit Dept  P.O. Box 874 Meriden, CT 06451

L&B Credit Application (pdf)

Download